Arlo app stopped working on iPhone 17 pro max

[Adonaldson0014]

Since the update the app crashes when opened. If I delete and reinstall it works once then crashes. Cannot access anything or make any changes. 

[BrookeN]

Please update the app to the newest software version, it will be 6.11.1. Once updated you should no longer be seeing the behavior of the app crashing. If you do still  experience the same behavior, please reach out to me and let me know. 

Thank you

[BrookeN]

We are currently investigating the behavior you are seeing and are currently working on the fix. I will update the community as soon as possible. 

[tonys81]

Having the same problem with iPhone 17 Pro Max.

Doesn't open to login screen. 

Works fine on old phone and ipad.

[BrookeN]

Have you tried to uninstall the app and reinstall it?

[tonys81]

Yes several times.

[BrookeN]

Can you try to delete the app not just remove it from the home screen. Restart the iPhone and then download the Arlo app from the app store?

[tonys81]

Lol.

I don't delete the app icon from Home screen. That serves no purpose. 

I I dictated I have "uninstalled" the app and "reinstalled" it multiple times including restarting and powering down the phone to no avail.

Support has escalated to their engineering team.

Uninstalling the app does not resolve the issue. 

Clearing out cache does not resolve the issue. 

Turning on airplane mode and loading the app does not help load the login prompt for Arlo.

Multiple attempts of app removal and reinstallation produces same results. 

[BrookeN]

I have let the development team know the behavior you are seeing. I will update the community as soon as possible. 

[BrookeN]

Are you still seeing this same behavior?