6.0.0 remote access disappeared

[HMW-transport]

Version 6.0.0

access to my library is gone,

Including port forwarding option.

This happened 2yrs ago when VERISURE  ”on their own” linked my Arlo system with their app.

So I called them but they said this was not the case this time. 

I also tried app 6.0.2, but there is nothing there either.. 

please advice… 

[jguerdat]

Is this for iOS? I'm not aware of 6.0.2 for Android. Did you reboot the phone and reinstall the app? You mention "library" - are you still using the old UI that uses that to view recordings?

[HMW-transport]

Sorry iOS 18.4.1 on 2 separate devices.

Yes I was using old UI until now,  

now both devices has latest 6.0.2 

just came of the phone with VERISURE and they would investigate.

[BrookeN]

@HMW-transport are you still seeing this same behavior?

[HMW-transport]

Hi @BrookeN 

 No, much more stable now.

it came and went numerous times.

I can now see the port forwarding settings and the stored content at home.

One thing remains, I can not see cloud stored videos that are shared with me from friend and remote units. 
Furthermore my friends don’t se videos that I share. 

I get all the notifications from all units but nothing is visible in UI.

VMB5000r6    1.27.0.0 1934_03495c2

iOS phone

App 6.0.2 (9363)

thanks, 

[BrookeN]

Are you and your friends on the same user interface?

[HMW-transport]

• Hi @BrookeN 

Much more stable now,

It came and went a few times.

But now I can see my library remotely, and also port forwarding settings. 

The issue now is that I can’t see the remote cameras/files “pro2” in the cloud that are shared to me.

nor can friends se my shared cameras 

I get all the notifications, but nothing in the UI.

VMB5000r6 

1.27.0.0 1934_03495c2

App 6.0.2 (9363)

iOS 

[StephenB]

---

@HMW-transport wrote:

One thing remains, I can not see cloud stored videos that are shared with me from friend and remote units. 
Furthermore my friends don’t se videos that I share. 

I get all the notifications from all units but nothing is visible in UI.

---

In order for this to work, all the accounts need to be using the same user interface - either all showing "Library" in the app menu, or all showing "Feed" and "Dashboard".

Can you check if that is the case?

[HMW-transport]

Roger that.

that explains it, 

i humbly thought that the old shares would just work. 

my content is now visible to shared friends with new UI. 👍🏻

unfortunately I can’t test receiving feeds for now, 

1 unit is tied in with HomeAssistant system and we don want to experiment just now. 
the second unit I have to look at coming weekend. 

great service here, thanks all!!

and a key word to all posting in this forum, PATIENCE 

Best rgrs