$200 annual subscription fee a scam? Arlo Pro 4XL

[kjokaty]

Arlo keeps calling me to collect a yearly subscription fee of $200.  I already pay the monthly fee for the Arlo cameras to record movement to the cloud.  Is the yearly $200 fee they are trying to collect a scam?  They tell me it is for software updates.  I can't really get any more information out of them when they call to collect it as to what I'm "paying" for except software updates.  I paid it last year when I initially set up the cameras but to pay it yearly seems like a scam to me since I'm already paying for the monthly service, so I declined this time.  Is it necessary?  Help!  It was the Arlo customer service number that charged me the first time so I know it's from their company.

[StephenB]

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@kjokaty wrote:

Arlo keeps calling me to collect a yearly subscription fee of $200.  I already pay the monthly fee for the Arlo cameras to record movement to the cloud.  Is the yearly $200 fee they are trying to collect a scam?  They tell me it is for software updates. 

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Not Arlo, and yes a scam.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

[lharkins08]

April 2023, I called Auto support because my cameras were not recording. I was told to contact technical support then I was told by technical support that I don't have my subscription that's why I come right now recording then I was connected to another number and that other number told me that I can go on and get a one-time lifetime subscription for $280 and I don't want to believe it but they gave me the name and the 888 number and I paid them with my credit card and I called them a couple more times and the number was working but now when I reviewed my account apparently I'm still paying Arlo 1299 or 12 something dollars every month we're in fact I've already paid the one time fee. I called Arlo customer service and they said they are not aware of any one time subscription lifetime subscription and I don't understand I am scammed but the the number that was given to me was coming from Arlo it didn't make sense and so I'm out of 280 something dollars and still paying $12 every month for my Arlo service I really don't know what to say so one thing I notice I've been with Arlo for five years and every time I call nobody knows what's going on every time it's a different story every time it's a different policy so I wish they would just get the s*** straightened up just be a good company otherwise go on and go out of business so we can go and get another service somewhere else.

[StephenB]

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@lharkins08 wrote:

April 2023, I called Arlo support because my cameras were not recording. I was told to contact technical support 

Where did you get the phone number you used for this first contact?  Googling for it almost always leads to a scam support site.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

[radarlo]

Same sort of thing happened to me.

4/25/2023

ARLOCAM HTTPSWWW.ARLOCA

$299.99

ARLOCAM is not Arlo Technologies.

4/25/2023 – Tuesday

4/25/2023

Arlo

My password for now is Arlo1234

toll free

Alex --  Arlo Alex

Arlo Camera is invoice name

$12.99 per month for six months, then free because I'm older

3:25:  I'm waiting for a call from Victor

Spent a long time on phone with Alex and then Victor. Got them both my cameras set up, but the 

Arlo Premium Plan was a scam.

<<< e-mail from arlocam >>>

Arlo Premium Plan

Yahoo/Inbox

ARLO <arlo@arlocam.com>

To:ronald

Tue, Apr 25 at 3:19 PM

Dear Arlo customer you are Reg. with us Premium Plan for the lifetime, coverage For multi-cameras. one time payment is $299.99 usd + $12.99 usd  only for the 6 month, after that NO MONTHLY, NO YEARLY FOR THE LIFETIME

Customer id number is : Arlo24199412

Tech. id number is : Arlo_Alex005

<<< End of e-mail from arlocam >>>

Can't get reimbursed from VISA

Good luck