FRAUDULENT CHARGES FROM ARLO ON DEBIT CARD

[mnoonan94]

I have (2) fraudulent charges on my debit card from Arlo today, $43.80 & $106.99.
How is this happening? I've never been a customer, the only contact I can get is a bot.

[StephenB]

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@mnoonan94 wrote:

I have (2) fraudulent charges on my debit card from Arlo today, $43.80 & $106.99.
How is this happening? I've never been a customer, the only contact I can get is a bot.

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Your debit card has been compromised, and someone has used it to purchase something from Arlo.  They could of course use it for other things.  So you should contract your bank and get a new card.

One of the mods here - @BrookeN , @JamesC , @ShayneS - will create a support request on your behalf, so you can also pursue this with Arlo.

[BrookeN]

I have reached out to support regarding the charges you received. Support will be reaching out to you as soon as possible. However, I do suggest you reach out to your financial institution as soon as possible. 

[mnoonan94]

Hi I haven’t heard from support team yet re charges that were fraudulently made !

[BrookeN]

@mnoonan94 it appears they reached out to you via email on the 29th of November with the case number 44416967. Can you please check  your emails including the spam and trash folders. I did however, reach back out to support and let them know to reach back out.