video not refreshing

[megnyc]

I moved my camera....then viewed it online...the went to video to set my zone...and it was still showing a video snapshot of where the camera was before....logged out and in again...still not refreshing.

[steve_t]

If you live view the camera for a second, the preview window should update to the last frame

[megnyc]

no such luck. Watched it for a minute..then went to settings>video settings...and the old image is still there.

[megnyc]

seems to be stuck on an old screen. I restarted the device which was also a disaster. I am going to return it and go back to nestcam. I need something reliable and this keeps resetting itself and disconnecting. Never had that issue with my nestcam.

[steve_t]

Oh, if you're talking about the zoom setting picture under Video Settings, you just need to click on the camera icon at the top right of the image to refresh that

[megnyc · Accepted solution]

Nope, was talking about the picture. I figured out that if you invert it, it refreshes.