Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

unable to connect to camera

Reply
Discussion stats
  • 1 Reply
  • ‎2024-01-12 11:15 PM
  • 615 Views
  • 0 Likes
  • 2 In Conversation
shivaramreddy
Follower
Follower
‎2024-01-12 11:15 PM

not connecting to my arlo q camera and it showing pink light, and iam trying to connect but it was not connecting to my mobile or pc what is the solution for this problem?

0 Likes
Reply
Message 1 of 2
615
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2024-01-13 06:34 AM

I suspect it's a purple light, not pink. Regardless, scroll down about 2/3 of the way in the following FAQ to check the Q LED behavior:

 

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

 

It would seem to be an issue with access to the servers. Rebooting the Q and your router may help.

0 Likes
Reply
Message 2 of 2
603
Discussion stats
  • 1 Reply
  • ‎2024-01-12 11:15 PM
  • 616 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.