Arlo|Smart Home Security|Wireless HD Security Cameras

problem establishing a connection to the media server,the device failed to connect

Reply
Discussion stats
  • 3 Replies
  • 1257 Views
  • 0 Likes
  • 4 In Conversation
Jennyq
Aspirant
Aspirant

wo微信图片_20180319195159.jpg微信图片_20180319195220.jpg微信图片_20180319195229.jpg

微信图片_20180319195238.jpg

 

ploblem like image.restart,remove device and reinstall anytime, doesnt work.Camera cloese to the router in 2M .

what should I do now?

Model: VMC3040 | Arlo-Q HD with Audio
3 REPLIES 3
JamesC
Community Manager
Community Manager

Jennyq,

 

Try powering down the camera (unplug power, plug back in). Do you still see the same results?

 

Do you get the same behavior if you try connecting using the web client or a different device?

 

JamesC

ppile
Initiate
Initiate

Is there anything one can do remotely as I will be in NY monitoring a home in Florida. The Arlo Q works fine for a while then gets into the " problem establishing a connection to the media server" mode...I am still in Florida so can power down/up but will not be for long..any suggestions or should I give up?

Model: VMC3030 | Arlo Wire-Free Camera
jguerdat
Guru Guru
Guru

Try both the app and a broser to see if it's just a display issue. If i truly apperas to be the camera, use a WiFi switch such as a Wemo, so you can remotely power cycle the camera. I would also open a case with support since it may be a bad camera.