Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

dropped sound/freezing on motion

Reply
Discussion stats
  • 1 Reply
  • ‎2017-05-18 02:36 AM
  • 2628 Views
  • 0 Likes
  • 2 In Conversation
Jjames124
Aspirant
Aspirant
‎2017-05-18 02:36 AM

When the system is armed and it picks up motion it will either drop the sound will start pixelating or freeze . My Internet speed is fast I'm not sure what the problem is .

Labels:
0 Likes
Reply
Message 1 of 2
2,628
1 REPLY 1
TomMac
Guru Guru
Guru
‎2017-05-18 06:03 AM
Jjames124 wrote:
When the system is armed and it picks up motion it will either drop the sound will start pixelating or freeze . My Internet speed is fast I'm not sure what the problem is .

This may be due to interference or weak signal to your home wifi....

 

Do you know the signal strength and what band your operating on... Mine works better on the 5 ghz band if you have that option

 

I would reset the Q and move it closer to test it and see if it is location issues

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 2
2,620
Discussion stats
  • 1 Reply
  • ‎2017-05-18 02:36 AM
  • 2629 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.