can't view the live stream on my desktop :connection failed, app works

[Retired_Member]

Hello everyone,

I bought the camera last week. Setup and live stream worked fine until yesterday (or the day before). All of a sudden I can't view the live stream on my desktop. The app still works but for some reason I get a :connection failed error.

I tried all sorts of fixes that I found on the net for this issue but nothing worked. 

I got the newest Flash plugin. Tried it on Chrome, Firefox and IE. Restarted the PC, did the whitelist arlo thing but nope. Still connection failed.

Any idea what I should do?

[JamesC]

Mike9000,

Are you using any malware/virus protection software? (Kaspersky, BitDefender, etc.)?

JamesC

[Retired_Member]

Hey,

Yes, I'm using Comodo Firewall (additional features turned off e.g. HIPS, Containment,..) and Avira AV both with custom rulesets. Turning both off does not fix the problem.

I'm using 2 PCs and the issue showed up on both PCs at the same time. 

I'm on a 24/7 recording plan, going through the history works fine on PC, it is just the live view that stopped working.

[jguerdat]

Did you enable Flash in the browsers? The latest updates have disabled it by default.

[Retired_Member]

I think I did.

The odd thing is, in Chrome, I see a "Flash plugin blocked" message in the adress bar. If I click on it and select "allow" nothing happens, if I go to "Manage" instead I see a list with whitelisted pages and the arlo page is already in it.

If I remove the site from the list and reload the page I see a "there is a newer version of flash available, visit here..." (I already updated it when that issue come up a few days ago) anyway If I click on that, a Chrome popup comes up asking me if I want to allow Flash for this site. If I click yes, the page reloads and we*re back at the start. Flash seemingly enabled, no update message but also no live view.

Back on the main arlo page, If I click on the little lock symbol left to the bar instead it says "Flash allowed for this page".

Same thing on Edge and Firefox. "Flash allowed" but still "connection failed"