Your device is not connected. Contacted support & helped switch WiFi channel but issue persists

[Ndiogou1]

I have bought and installed an arlo q yesterday. After 20mn working it started showing me the message “ your device is not connected.” So i reset the connection and it work for another 3h and did again. I contacted support and they guided thru some process. At the end they had me switching my wifi channel to either 4,6, or 11. I set it at 11 and it was working. 5h hours later after i left the house it’s showing me again the message. I have got to say i am extremely disappointed at this and frustrated. And i see a lot of people have the same problem. Any help , or should i just send it back and get my money?

[JessicaP]

Hey Ndiogou1,

Sorry to hear the issue came back after the support team try assisting you. Let me reach out to you via private message to gather some information from you.