Won't ever buy Arlo again, Know any camera brands that are good?
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So I have two Arlo Q cameras. I bought one years ago and had problems with it.....the video would freeze while the audio was still going. They finally sent me a new one. I wanted another camera for another area of my house. I bought this camera around 2 years ago and now it's useless. I had it unplugged one day and plugged it back in and it has never worked again. Has a solid amber light that wont go away even after numerous resets and unplugs. Support told me to repeat what I already did but told me I basically have a camera with faulty hardware and that the warranty is expired. What horrible customer service from a company. What incentive do I have to be a loyal customer to this company if their products just stop working because of bad hardware and they don't give you a solution. I even asked about paying to have it fixed and wasn't given that option. So you mean to tell me I should just go buy another Arlo Q and just hope it lasts longer then 2 years? I'm not made of money and It's ridiculous that a company like NETGEAR would allow such bad policies. It's not like I caused the camera to break or smashed it! It's faulty hardware......Shouldn't that be their responsibility? I'm so angry about this and will not support this company again. I need something that is reliable and something I don't have to buy again in two years. Any suggestions ?
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