Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to open downloaded videos from the Android app (2.9.2_26040 with Pixel 2 on Android 10)

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usernametaken
Aspirant
Aspirant

When I try to view any downloaded videos that I downloaded through the Android app my phone is unable to open them. The file is on my phone but the name is still listed as "Downloading ExampleCameraName Time" and the file type is BIN instead of mp4. 

 

My phone is a Pixel 2 running Android 10 and I have reinstalled the latest version of the Arlo android app but still the same problem.

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @usernametaken

 

  I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41248758