Unable to connect camera

[Jrm2018]

I moved my camera, followed the easy prompts to add new device, unable to set it up after 45 minutes. Any suggestions? It’s not detecting the camera

[jguerdat]

Are you using the app or a browser? What have you tried? What do you see? Is the device you're using on the same network as the Q is trying to connect to? It may help if they're using the same SSID and frequency.

[Jrm2018]

Thanks for the reply. I’m using the app and the WiFi network is the same as the original method I used when I set everything up about 18 months ago. 

The dirctions are very simple but when I search for it after showing the camera the barcode, it cannot locate the camera on the network. I’ve tried about 8 times. Has the software changed?  Don’t recall typing in my network name and password last time for the Camera. 

[jguerdat]

The app has changed over time so that's possibly what you're seeing. I would try connecting via a computer which can work better than a mobile device at times.

ALso, be sure the SSID and passphrase is properly typed, including case.

Have you tried resetting the camera after removing it from Settings, My Devices?