Arlo|Smart Home Security|Wireless HD Security Cameras
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Q won’t read the QR code. Tried various distances, brightness settings, etc.

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  • ‎2020-08-19 02:25 AM
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Helenaward
Aspirant
Aspirant
‎2020-08-19 02:25 AM

Hi, I’ve been trying to install my new Arlo Q but it just won’t read the QR code. I’ve tried various distances, brightness settings etc but nothing. I’ve searched the community and none of the answers have helped.
Any ideas?

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jguerdat
Guru Guru
Guru
‎2020-08-19 05:04 AM

Have you tried a computer browser? Is the film over the lens still there?

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Helenaward
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Aspirant
‎2020-08-27 02:38 AM
Yep tried a computer browser.
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jguerdat
Guru Guru
Guru
‎2020-08-27 06:11 AM

You didn't answer the question about the film over the lens but if it's not there and still failing, swap at the store.

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