Arlo|Smart Home Security|Wireless HD Security Cameras

No push on sound event

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Linusl
Luminary
Luminary

For the last 2-3 months after one of the many updates I stopped gettinf push on sound events for my arlo q. It records and I can see that under the library but no push. I get push on movement.

I really liked getting notified on sound.

Is there a trick here I can do and please do bot say reinstall the app or reset the camera etc.

Running latest ios at the moment and latest app but had this in past two ios versions and like I said around 2-3 months.

I always keep the ios updated, the arlo app updated.

Edit: Did a test. Turned off movement under activated settings so only react to sound and then I got a push on sound. But having both movement and sound checked seem to make sound notifications bug out and not get sent (i can stand behind the camera and scream without it sending push but it will record the event).

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Linusl

 

Unfortunately I can only suggest what you may have tried. To further investigate this, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support