Troubleshooting tip - can't sync camera? could be WiFi containment

[Scarlett2018]

My camera will not sync it did many times before. I would move it to different locations

[Scarlett2018]

camera will not sync

[Scarlett2018]

im not using a base station with this chorded camera my wireless camera is on a shared network

[jguerdat]

Sorry, not following what you're trying to tell us. Exactly what model camera(s), what have you tried, what do you see?

[Scarlett2018]

When you try to sync I get the chime 10 seconds later it flashes back to yellow

[jguerdat]

What camera? The wirefree cameras don't chime at any point.

[Scarlett2018]

This is the Arlo Q that is wired I check it with my I phone we have a wireless that sync and share with our neighbor

[Scarlett2018]

Camera has synced before I moved it and did not use for awhile. When I plugged it back in it would not sync

[Scarlett2018]

I don’t use a base station for my chorded camera. I use it with my phone

[Scarlett2018]

This is an Arlo Q hard wired

[jguerdat]

That was a lot of posts!  🙂

I don't quite understand your situation - are you sharing your WiFi or the Q with a neighbor? Where is the camera in relation to the WiFi? WHat kind of signal strength was it getting previously? In detail, what have you tried? WHat has changed?

[Scarlett2018]

The arlo Q is hard wired I use this separate from the wireless system (camera)

[jguerdat]

The Q is only hard-wired for power, not connection to the Internet. It has to use your WiFi to get that connection. You're correct that the wireless cameras use a base to get that connection but the Q uses WiFi. So, the question stands - describe what the circumstances are? Fully answer my questions from before.

[bobnbecky]

Will not sync

[Scarlett2018]

Trying to sync my Arlo Q with my I phone I do get the chime next step it goes into searching for arlo devices and it can’t find any than the camera starts flashing yellow again.

[jguerdat]

Lately using a browser to sync the Q seems to be working better. You can try a mobile browser if you set it to use the desktop version of the site.

[Scarlett2018]

My Arlo Q will not sync I’ve tried with my iPhone as I did before as mentioned I do not keep the camera plugged in all the time. I tried setting it up through my Mac computer same results I get the chime and it is searching for arlo device can’t find it then goes back to yellow light

[jguerdat]

Remove the Q from Settings, My Devices. Hold the reset button on the camera until the camera clicks and the LED flashes amber. Try syncing one last time. If it still fails, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[Scarlett2018]

No my camera doesn’t work we have tried with the Mac computer and my I phone to no avail

[Scarlett2018]

Thanks for everyone’s help the camera will not sync with Mac computer or my iPhone.

[jguerdat]

Did you open a case with support as suggested above?