My Arlo Q keeps losing connection with a constant combination blue and amber light

[ktflame]

My Arlo Q keeps losing connection but in addition to that I keep getting a constant blue/amber light not the blinking blue/amber light when the firmware is being updated. Anyone have any ideas?

[jguerdat]

What control unit?  The Q cameras are self-contained except for power.  Sorry, I guess I'm missing something.

[JamesC]

glenl,

Are you referring to the Arlo Wire-Free cameras? The Q plus is not yet available and as jguerdat states above the Q and Q Plus do not require a base station to sync.

If you are referring to the Arlo Wire-Free cameras, what issue are you having? Could you provide more detail so that we can better understand the problem?

JamesC

[MSP3304]

A week ago I purchased a package deal from Arlo containing (2) Arlo Q cameras and (4) Arlo wireless cameras with a hub.  The wireless cameras are working great and have a really good range.  However, the Q cameras lose their LINE OF SITE WIFI about 15'-20' and go off line.  I have one Arlo Q in my living room about 5' away from my wireless router and it has worked flawlessly.  But take that same camera and move it 15-20 feet line of site from router, and the camera loses connection and goes off line (blinking purple).  I have tried both "Q" cameras, multiple factory resets, deleting device and reinstalling it with the same results on both.  I will be returning the cameras and either try a different brand or just go with all Arlo wireless cameras.  (NOTE: ARLO SUPPORT IS USELESS, THEY KEEP TELLING ME THE PROBLEM IS MY WIFI SIGNAL, BUT MY D-LINK WIRELESS CAMERAS (that I was planning on replacing with Arlo) ARE STILL WORKING FINE AT WELL OVER 100+' FROM THE SAME BRAND NEW COMCAST WIRELESS ROUTER.)  

[jguerdat]

It's possible some other 2.4GHz signal is interfering so try the 5GHz band instead.

[MSP3304]

Unfortunately, my Arris TG862 router does not have dual-band wireless capability, it's only 2.4ghz. I am going to buy a quality dual band router and put the TG852 in bridged mode for best network performance and range. Thank you though 🙂