Motion detection is not working good

[PeymanLarsson]

Hi everyone,

Yesterday I bought an Arlo Q wifi . And I tried motion detection with night vision and without...

1- With light, motion detection works sometimes and some times not!  Sensitivity has been sat on max. (Distance was max 8 feet)

2- With night vision I needed to get closer to camera (3 feet) then camera could detect the motion. 

Did I miss something or? 

Please guide me to fix my problem.

Thanks

[TomMac]

Does not sound normal... My Q is fine up to 40-50 ft with the sense level, about 30 ft with people all thru glass double pane window.

( don't use night vision )

Sense level is adjustable ( to the right is higher ).

Try a reset of the camera by holding in the reset till the camera led flashes and then resync... try again. 

If still NG, contact Netgear or exchange if possible

[PeymanLarsson]

I did reset the camera and async it again . No change . On night vision mode detect me when I am close to it ( 1 meter ) .

[jguerdat]

I'd exchange it at the store.

[Jasonpeng]

The Arlo Q I got today has the same problem. 

[PeymanLarsson]

I gave it back . It was disappointing.