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  • ‎2016-08-03 01:34 PM
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Glenn00
Aspirant
Aspirant
‎2016-08-03 01:34 PM

Hello

Whe could not logg on our Q. 

Whe have an Apple Time capsual router. 

 

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JamesC
Community Manager
Community Manager
‎2016-08-04 09:27 AM

Glenn00,

 

Are you indicating you could not add your Arlo Q to your Arlo account or you cannot view your Arlo Q (you were able to add it to your account).

 

If you are having trouble adding your Arlo Q, it could be due to special characters in the SSID or password for your router.

 

Take a look at this article for more information: Can special characters in a network name cause problems for Arlo Q?

 

If this is not the issue, please give us more details about the problem you are experiencing and we would be happy to further assist.

 

JamesC

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