I'm setting up a new Arlo device and can't get pass the name your arlo device. Any suggestions

[jguerdat]

Are we talkig an Arlo Q or a syste with a VMB3500 base station?

[oilmanisom]

I have been dealing with this since Christmas on a device purchased during Black Friday. Still have not got my security system hooked up. Complete waste of money. Hours on the phone trouble shooting with people who I can hardly understand. Every time our call ends with “this is a known problem, and they are working on it.” This was 2 months ago. Arlo doesn’t seem to care.

[Theresas]

I’m sorry, i havent a suggestion (except to get another camera from another company) because I have been having the exact same issue and got the exact same response from arlo!! I haven’t had the camera very long. I am currently on paid subscription and paying for an un-working camera. This “known issue” should be addressed, as now my husband wants to give up on this brand completely and switch to another more reliable (and less costly) service.. I have been very disappointed with how this circumstance of a poorly developed camera is being handled. If it’s a known issue, the customer should be taken care of. Either a discount on subscription or Replace our camera
or at least create an update to fix this issue. Do something to help keep the customer loyalty.

[JessicaP]

Hi @oilmanisom and @Theresas,

Is this related with Arlo Q or the Base Station (that jguerdat mentioned)?

[Theresas]

Hi! It’s for the Arlo Q

[JessicaP]

Could you clarify which step you start to see this problem? Is it when you're on the "Claim Your Camera" screen (where it shows you can change your Arlo Q camera name and set time zone)? Do you receive any error when you're having problems setting it up?