Arlo|Smart Home Security|Wireless HD Security Cameras

Daily error: "Internet connection is lost. Geofencing in Arlo is unavailable at the moment."

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oneMadRssn Tutor

I've been getting an "Internet connection is lost. Geofencing in Arlo is unavailable at the moment." error every day, at least 4 times per day. And then of course, Geofencing is not working. This error occurs on WiFi at home (RCN, using DNS), on cellular (AT&T), on WiFi at work. In the iOS app.


Can Netgear not go a single month with geofencing working without issue? My confidence in the brand is seriously tanking. I was considering upgrading my WiFi to use the Netgear Orbi, but no way, I am not buying anything Netgear until they get their software sitution straightned out.



Model: VMC3040 | Arlo-Q HD with Audio
JamesC Community Manager
Community Manager



Are you using an Android or iOS device? What do you have to do to recover when you see this error message?



oneMadRssn Tutor

@JamesC As stated in the OP, I am using an iOS device. I swipe the error away, and wait a few hours until it works again. Until it doesn't again.

Bcon81 Initiate
Same issues, same error message and Geofencing not working correctly. Started happening with the last IOS app update.
Model: VMC4030P| Arlo Pro 2 Wire-Free | Web Site/App
Mattjenna Tutor
I have exactly the same problem. Geofencing routinely does not work as I receive the ‘Internet connection is lost error’. The way for me to correct is to log into the Arlo App on my iOS device.
Model: VMB3000 | Arlo Base Station