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Daily error: "Internet connection is lost. Geofencing in Arlo is unavailable at the moment."

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Tutor
Tutor

I've been getting an "Internet connection is lost. Geofencing in Arlo is unavailable at the moment." error every day, at least 4 times per day. And then of course, Geofencing is not working. This error occurs on WiFi at home (RCN, using 1.1.1.1 DNS), on cellular (AT&T), on WiFi at work. In the iOS app.

 

Can Netgear not go a single month with geofencing working without issue? My confidence in the brand is seriously tanking. I was considering upgrading my WiFi to use the Netgear Orbi, but no way, I am not buying anything Netgear until they get their software sitution straightned out.

 

 

Model: VMC3040 | Arlo-Q HD with Audio
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Community Manager
Community Manager

oneMadRssn,

 

Are you using an Android or iOS device? What do you have to do to recover when you see this error message?

 

JamesC

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Tutor
Tutor

@JamesC As stated in the OP, I am using an iOS device. I swipe the error away, and wait a few hours until it works again. Until it doesn't again.

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Initiate
Initiate
Same issues, same error message and Geofencing not working correctly. Started happening with the last IOS app update.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Tutor
Tutor
I have exactly the same problem. Geofencing routinely does not work as I receive the ‘Internet connection is lost error’. The way for me to correct is to log into the Arlo App on my iOS device.
Model: VMB3000 | Arlo Base Station