Contact e-mail form hasn't been working for weeks

[LarryLance]

I'm so frustrated, I hope someone can help. I have been trying to get an issue with my Arlo Q resolved for weeks now, but everytime I try to send an email through their form I keep getting an error regardless of the computer I use. Their phone support is terrible and I hve had no luck with the chat either: it seems to rarely work, even during business hours. Is there any way to get actual customer service here?

[jguerdat]

I have asked the question and the answer is that if chat is available, email will not be. I disagree with that but it's not my call.

[JamesC]

LarryLance,

In an effort to improve support efficiency and the overall customer experience we have altered the availability of our support options. Email support is still available when chat support is unavailable.

What issue are experiencing with your Arlo Q? If you can provide details here, we may be able to assist.

If you would prefer, please send me a PM with your Arlo account information and I will open and escalate a support case with the details.

JamesC