Changed router but unable to connect Arlo Q. Shows amber light & does not blink when plugged

[kriess]

I changed routers and had some issues with my arlo cameras connecting to the base. So I removed them all (2 Arlo Qs and 3 Arlo Pros). All was going well but I am unable to connect one of the Arlo Qs. When I plug it in it does not flash amber. If I hold the sync button down it will flash blue and will make chime after it reads the QR code, but it will not link into the system. Any thoughts would be greatly appreciated.

[Hula_Rock · Accepted solution]

Try a reset on the Arlo Q :

"Hold in the re-set button ( paperclip ) for about 10 secs...you'll hear a click and see the front led flash"

once that is accomplished you will have to re-sync it back.

[kriess]

That did the trick. Thanks much!