Can’t connect to Wifi

[ZoeyZhang]

I tried everything that in comment area. It always stuck at the last step. Very frustrated.

[jguerdat]

Sorry, we need full details to even try to help.

[ZoeyZhang]

I have tried restart the router. Tried reset the camera like a million times. I removed my deceive from app, and tried to connect. I entered my WiFi names and password. I sync the camera, scanned the code, heard the chime. Just every time at the last step, it cannot discover my deceive. I don’t know what’s problem is, it doesn’t have any hints or something like that. It just told me, it can’t find my device.

[jguerdat]

I've had instances like this in the past. I logged out of the app and back in and there the camera was. Have you tried that?

[ZoeyZhang]

Yes. I eve uninstalled and installed the app again. It was the same. I was just so frustrated, and don’t know what else I could do.

[jguerdat]

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[ZoeyZhang]

I am sorry for the late reply. What should I do for opening support?

[jguerdat]

Clickon the link I posted above and choose chat or phone.