Arlo|Smart Home Security|Wireless HD Security Cameras

Can’t connect to Wifi

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ZoeyZhang Aspirant
Aspirant

I tried everything that in comment area. It always stuck at the last step. Very frustrated.

Model: VMC3040|Arlo-Q HD Security Camera with Audio
Guru jguerdat Guru
Guru

Sorry, we need full details to even try to help.

ZoeyZhang Aspirant
Aspirant
I have tried restart the router. Tried reset the camera like a million times. I removed my deceive from app, and tried to connect. I entered my WiFi names and password. I sync the camera, scanned the code, heard the chime. Just every time at the last step, it cannot discover my deceive. I don’t know what’s problem is, it doesn’t have any hints or something like that. It just told me, it can’t find my device.
Guru jguerdat Guru
Guru

I've had instances like this in the past. I logged out of the app and back in and there the camera was. Have you tried that?

ZoeyZhang Aspirant
Aspirant
Yes. I eve uninstalled and installed the app again. It was the same. I was just so frustrated, and don’t know what else I could do.
Guru jguerdat Guru
Guru
ZoeyZhang Aspirant
Aspirant

I am sorry for the late reply. What should I do for opening support?

Guru jguerdat Guru
Guru

Clickon the link I posted above and choose chat or phone.