Arlo|Smart Home Security|Wireless HD Security Cameras
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ZoeyZhang
Aspirant
Aspirant

I tried everything that in comment area. It always stuck at the last step. Very frustrated.

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jguerdat
Guru Guru
Guru

Sorry, we need full details to even try to help.

ZoeyZhang
Aspirant
Aspirant
I have tried restart the router. Tried reset the camera like a million times. I removed my deceive from app, and tried to connect. I entered my WiFi names and password. I sync the camera, scanned the code, heard the chime. Just every time at the last step, it cannot discover my deceive. I don’t know what’s problem is, it doesn’t have any hints or something like that. It just told me, it can’t find my device.
jguerdat
Guru Guru
Guru

I've had instances like this in the past. I logged out of the app and back in and there the camera was. Have you tried that?

ZoeyZhang
Aspirant
Aspirant
Yes. I eve uninstalled and installed the app again. It was the same. I was just so frustrated, and don’t know what else I could do.
jguerdat
Guru Guru
Guru
ZoeyZhang
Aspirant
Aspirant

I am sorry for the late reply. What should I do for opening support?

jguerdat
Guru Guru
Guru

Clickon the link I posted above and choose chat or phone.