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Aspirant

Camera connected to Arlo servers, but not showing video

Bought the camera a few weeks ago, and initially connected fine. Switched to a faster internet, and now it won't connect. The first time I was able to set it up via the Andriod app. Now I've tried with my laptop as posts were saying the app was the issue. The camera is showing a solid blue light, but won't show any video or show as connected with my account.
Message 1 of 5
Aspirant

Re: Camera connected to Arlo servers, but not showing video

Same problem. What’s the solution?

Message 2 of 5
Arlo Moderator

Re: Camera connected to Arlo servers, but not showing video

Have you tried to remove & re-sync the camera?

Message 3 of 5
Aspirant

Re: Camera connected to Arlo servers, but not showing video

Yes. No luck there. Also tried resetting it.
Message 4 of 5
Arlo Moderator

Re: Camera connected to Arlo servers, but not showing video

@Mikolasc

 

Have you contacted Customer Support regarding this issue? I have provided the link for you here -  Arlo Tech Support

Message 5 of 5