Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Camera connected to Arlo servers, but not showing video

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Mikolasc
Aspirant
Aspirant
Bought the camera a few weeks ago, and initially connected fine. Switched to a faster internet, and now it won't connect. The first time I was able to set it up via the Andriod app. Now I've tried with my laptop as posts were saying the app was the issue. The camera is showing a solid blue light, but won't show any video or show as connected with my account.
4 REPLIES 4
Petychka
Aspirant
Aspirant

Same problem. What’s the solution?

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried to remove & re-sync the camera?

Mikolasc
Aspirant
Aspirant
Yes. No luck there. Also tried resetting it.
ShayneS
Arlo Moderator
Arlo Moderator

@Mikolasc

 

Have you contacted Customer Support regarding this issue? I have provided the link for you here -  Arlo Tech Support