Arlo|Smart Home Security|Wireless HD Security Cameras

Arno Q Connection problems

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MC111 Follower
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I have an Arlo base station with 7 wireless cameras. I am trying to add an Arlo Q to my network. My router is a Apple Airport Extrem to which my Arlo base station is attached via cable. The Arlo Q unit blinks yellow, then when I hold the sync button down it flashes blue. At that point I point the camera at the image on the computer screen the unit makes a chiming sound and the unit tries to connect to the network. It tries for about a minute and then makes a DahDum sound and goes back to flashing yellow. That also tries to connect, after a while it times out and I get a screen instructing me to reset the Arlo Q using a paper clip. I have tried that and nothing works. I am using OS X 10.11. The other Arlo cameras are working fine. Can I get some help?

Model: Arlo Q
HabibA
Arlo Employee Retired

Hello @MC111

 

Thanks for your message.

 

This forum is for the french Arlo Community. I'd suggest you go and post your message on this one (link below) : 

 

https://community.netgear.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo

 

It's the UK/US community forum, they should be able to help you.

 

Thanks

 

Habib

Equipe Arlo

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