Arno Q Connection problems

[MC111]

I have an Arlo base station with 7 wireless cameras. I am trying to add an Arlo Q to my network. My router is a Apple Airport Extrem to which my Arlo base station is attached via cable. The Arlo Q unit blinks yellow, then when I hold the sync button down it flashes blue. At that point I point the camera at the image on the computer screen the unit makes a chiming sound and the unit tries to connect to the network. It tries for about a minute and then makes a DahDum sound and goes back to flashing yellow. That also tries to connect, after a while it times out and I get a screen instructing me to reset the Arlo Q using a paper clip. I have tried that and nothing works. I am using OS X 10.11. The other Arlo cameras are working fine. Can I get some help?

[HabibA]

Hello @MC111

Thanks for your message.

This forum is for the french Arlo Community. I'd suggest you go and post your message on this one (link below) : 

https://community.netgear.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo

It's the UK/US community forum, they should be able to help you.

Thanks

Habib

Equipe Arlo