ArloQ no video on live view, multiple devices and browsers

[jspot55]

When trying to use live view on my ArloQ, about 75% of the time I get no video after pushing play. You can hear the sound, and the video options at the bottom of the picture show up (pause, take screenshot etc), but it is just a black screen. This is on multiple devices (Windows 10 PC, Macbook, Samsung S6, iPhone 6s) using both the app and the website. Also tried chrome and firefox, all adblocks/tracker blockers off. If I push pause/play enough times, eventually I will get a video. When it is a black screen, if i push pause, the screenshot showing the last action is uptodate, so clearly this is a player issue rather than a camera issue. Is there a way to resolve this?

Thank you!

[iSage]

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@jwikoff wrote:

Which cameras did you get?

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   I sent you a private message, with the info.

~Susan