Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-01-14 01:26 PM
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Francislb
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‎2019-01-14 01:26 PM
I have a Arlo Q model VMC 3040. It’s been working great for a year and a half. A few days ago it dropped the connection to my WiFi and I haven’t been able to reconnect ever since.. I removed it from the app, redownloaded the app, restarted my router, and reset the camera but nothing seems to be working. There’s been no changes to my WiFi and the distance from the camera to the router is about 12 unobstructed feet. If anyone has any suggestions I’d appreciate it. Thanks.
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jguerdat
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‎2019-01-14 04:54 PM

Sounds like you did the usual things. Open a case with support here:

 

https://www.arlo.com/en-us/support/contact.aspx

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