Arlo q recordings not showing in library VMC3040r6

[ehl11612]

I have 5 arlo q cameras  and no recordings in the library showing up even if I'm getting notifications. I have 1 wired video doorbell with active subscription. The arlo q cameras worked fine over the years but started to have problems last March.  I chose the arlo q cameras over the other models  because  it doesn't need a base station and it records and retains videos in the library for 7 days for free.  Did Arlo cut support for the arlo q cameras already?

[StephenB]

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@ehl11612 wrote:

 Did Arlo cut support for the arlo q cameras already?

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No, but I have seen some other recent posts on issues with Arlo Q recordings.

I'm tagging the mods ( @JamesC and @ShayneS ) so they can follow up.

[ehl11612]

I disarmed all the Arlo q cameras yesterday and early this morning  my video doorbell recordings started showing at my library so I figured issue might have been fixed so I armed all the arlo q's again and my libray recordings went blank?? Does this mean I can no longer use my arlo q's with my doorbell? 

[spalmeri]

Support told me they know the problem and they are working on solving it. We will wait.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ehl11612]

Appreciate the responses. I have done the following as suggested by Arlo support:

1. Check cameras from my arlo web portal- All powered cameras are detected and I can record video clip but intermittently it is saved on my library then next time I check it disappears.

2. Uninstalled and re installed   Arlo secure app on my phone- Still the same, I get all notifications from armed cameras but library stays empty.

I'm starting to think it might be from a firmware update which no longer supports my arlo q cameras causing the problem. 

[spalmeri]

Take a look at the other thread for a possible temporary solution.

[ehl11612]

Just to give an update, the issue has been resolved and I started getting recordings back on all powered arlo q cameras and my video doorbell into my library since yesterday April 30th. 

[spalmeri]

Unfortunately I continue to experience the issue.

[ShayneS]

Are you still experiencing this issue? 

[spalmeri]

No the problem has been solved. Thanks.

[ShayneS]

Thank you