Arlo app cant find camera. Once I scan the QR code, it chimes but can't find anything.

[D0707]

Guys I’m very frustrated after returning my nest cAmera i thought this would be great after seeing reviews. I follow all the directions exactly how they Are but once i scan the QR code and it chimes , i click continue and it searches but it can’t find any arlo camera ( I’m right next to the router ) and I’ve done this over 20 times. I reset , i unplugged. I’ve tried it all ! Please help.

[JessicaP]

Hi D0707,

Make sure when you're pairing your Arlo Q camera that you typed in the correct WiFi username and password as it is case-sensitive and you're connecting to a 2.4 GHz WiFi.

[LafenGranny]

My remote cameras will connect but I can't get the wired (plug in) cameras to be seen by the base station.

Any help?

[jguerdat]

This is the area for Q cameras - are those the wired cameras you're talking about? You kinda make it sound like you're having issues with wireless cameras that are plugged into AC power.

[LafenGranny]

I am having problems getting my wireless camera (Q) that plugs in for power, to connect to my base station.

I think the issue with with the base station - when I log in to Myarlo it says it can't find my base station, but I see the base station under My Devices.

The battery Qs sync by pushing the sync button but the plug ins can't find the base station.

[JessicaP]

Hey LafenGranny,

As jguerdat mentioned, the Arlo Q does not require a Base Station to connect. You will need to connect to AC power and then pair the Arlo Q to your WiFi router.

[Sampson32]

I tried for an hour. Kept getting the chime, then it would just keep spinning & searching. It is DEFINITELY case sensitive when typing in your SSID. It must ust be exact. I was spelling WIFI in all caps, finally realized mine was WiFi. (Duh!) Synced right up.