Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Q won't connect with echo show 8

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LG604
Aspirant
Aspirant

I have 2 arlo Q cameras. They used to be able to connect to my echo show and fire tv although there was about 15 seconds of delay. Now, the display either won't connect at all (keeps "buffering") or shows about 10 seconds of live camera feed and then freezes. I've tried removing and reinstalling the alexa skill and checked for firmware updates on the camera. I'm not sure the last time this worked.

Model: VMC3040 | Arlo-Q HD with Audio
ShayneS
Arlo Moderator
Arlo Moderator

Hi @LG604

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

LG604
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Aspirant
That link is what sent me to this forum. My product is not under warranty anymore so I can't open a support ticket. It looks like there are many other people with similar problems but their solutions haven't worked for me.
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried to reboot or remove & re-add the cameras to your Alexa devices? 

LG604
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Aspirant
Yes. I have done those things. The cameras used to work but haven't for several months now.