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Arlo Q iOS previews

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martin9911
Aspirant
Aspirant

Hi!
Before (maybe the old app?) the preview still image of my detected recordings in the app showed approximately 6 seconds in to the video. The good thing with that was that it actually showed what triggered the camera.
Say that a person walks into my back yard from left to right. When the person is in the camera picture the camera triggers the recording and saves approximately 6 seconds of video before the triggering event. Before the still preview showed what triggered the camera, in this case a person.
Nowadays the still preview shows 6 seconds before the triggering, which means that in most cases the picture will NOT have the person in it, and show a empty back yard.
I often get false recordings due to shadows from trees moving in the wind.
When I scroll through 15-30 previews per day I used to quickly see which recordings were false and which had a person in it, but not now.
Why change a superb feature?
I use only Arlo Q cameras.

Model: VMC3040S | Arlo Q Plus Security Camera with Audio | Ethernet | PoE
martin9911
Aspirant
Aspirant
No one else experience the same problem, maybe with other cameras?
Model: VMC3040S | Arlo Q Plus Security Camera with Audio | Ethernet | PoE
martin9911
Aspirant
Aspirant
Is there a way to contact support about this?
Model: VMC3040S | Arlo Q Plus Security Camera with Audio | Ethernet | PoE
ShayneS
Arlo Moderator
Arlo Moderator

You may contact customer support here. You will find several options for contacting support in the provided link. Arlo Tech Support