Arlo q won’t connect

[HannahHannah]

Hi, 

It will be great if someone can help me. Just purchase the Arlo Q and having problems during set up:

—Amber light is on all the time

—No response as I press the sync for a long time (no blue light)

—Tried factory reset doesn’t work

—Tried 2.4 or 5 don’t work 

—Use WPA2 won’t work

How to get my router to recognise the Arlo Q?

Thanks in advance

[jguerdat]

The proper reset procedure is to hold the reset button until the camera clicks and the LED flashes amber. Have you done that?

As for the WiFi needed, the Q can only use 2.4GHz and requires WPA2.