Arlo Q - will not connect to new WIFI

[MartyL57]

I recently moved and can not connect any of my Arlo Q's to the new WIFI. Connected bases station and Arlo cameras with no problem. I ahve reset, powered down, removed, etc following install directions and still can not get them to connect! any suggestions?

[jguerdat]

Just start fresh. You really didn't need to do anything other than to use Settings, My Devices, your camera, Network (or whatever the exact selection is) and connect to the network. Given tat you have done various things, make sure the camera is removed from Settings, My Devices. Hold the reset button until the camera clicks and the LED flashes amber. Use the Add Device selection on the Devices tab to add a Q camera. It helps some if your phone is on the same SSID as what you're trying to connect the camera to. 

If still having issues, try using a computer web browser to do this.