Arlo Q not recording movement when scheduled

[Brother_Bear]

About the middle of Dec. 2016 my camera stopped recording when motion should set it off. If I use the app on my iPhone and manually record then it works.

Camera: on.

Mode: Armed

Motion and Audio detection: on

Does not record with motion in front of the camera

Live video: Working

Manual recording from the app: working

Please help.

[jguerdat]

Try restarting the camera. I have a case open right now about no videos in the library for a couple of days although the CVR timeline shows that videos supposedly were recorded, just not in the library. A restart caused recordings to be deposited in the library again.

[JamesC]

Brother_Bear,

Did the suggestion above help resolve the issue? Please let us know.

JamesC

[Brother_Bear]

No. It didn't help. I unplugged it and waited about 30 sec. then plugged it back in. Still no joy. I am open to other suggestions.

Thanks for replying.

[jguerdat · Accepted solution]

The next step would be to reset the camera. Use the reset button until the camera clicks and the LED flashes amber. Resync. Any luck?

[Brother_Bear]

I believe that fixed it. You guys are awesome. Thank you so much. Have a great day.