Arlo Q not recording audio in CVR

[lakersfreak]

So I have 2 Arlo Q's and most of the time the audio doesn't get recorded on my CVR. When live it works ok, but when I try to go back through the time history, audio is missing. I have great wireless internet speeds where the cameras are set up. Please help me.

[TomMac]

Have you adjusted the sensitivity on the mic?

[lakersfreak]

It's not the sensitivity because when live audio works. However on timeline audio will be missing

[TomMac]

If it's working when live.....

1) try a different browser ( fire fox seems to work well )

2) if above doesn't work, then the next thing is to re-set the Q and then bring back as new

3) after 1 and 2, if still NG, contact support  for a trouble ticket

[lakersfreak · Accepted solution]

I'm actually using the app on my phone. I haven't tried using browser on desktop.
I restarted both cameras yesterday and they started to function correctly. If it happens again I will contact support. Thank you.