Arlo Q not pairing to eero mesh network

[pagzzz]

I had the Arlo Q (and my other Arlo products, including Pro2 basestation and light bridge) running on my previous wireless router, a TP-link 802.11n model. I installed a new eero mesh wifi network, and now I cannot get the Arlo Q to pair. All of my other Arlo products work fine, and I was able to connect them.

I have tried all of the suggested solutions, including rebooting the device, resetting it, and finally removing the device and trying to re-install again fresh. None have worked so far. I hear the chime to start the pairing process with the QR code, but after about 10 seconds where nothing happens, there is a bad sound from the Arlo Q, and the app says no Arlo devices found. I have definitely confirmed I am using the correct SSID and password.

Is there any special problem with using an Arlo Q on the eero mesh network? All other devices work fine. I have switched between IPv4 and IPv6 as well for compatibility checking, to no effect

[jguerdat]

I don't think this has been thoroughly hashed out yet. The question I ask is whether the eero uses a single SSID for both WiFi bands and whether it works ok if you separate them, at least temporarily.

[pagzzz]

I have not had any more luck, and still waiting for a good solution. Meanwhile, the camera is out of action. Given it is only 1 year old, I am dissapointed, but I cannot return it to Best Buy anymore, and do not want to give up the eero mesh network.

Hoping someone has an answer

[jguerdat]

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@jguerdat wrote:

I don't think this has been thoroughly hashed out yet. The question I ask is whether the eero uses a single SSID for both WiFi bands and whether it works ok if you separate them, at least temporarily.

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Once again, no one has answered this question so we know if this is the issue.

[Eisnikki]

Hi @jguerdat  My Arlo baby does not work with the eero mesh network either.

[pagzzz]

I was finally able to get it to pair. 

I tried using the web-based method, using Chrome Desktop instead of Arlo App on my iOS, and it worked.