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Arlo Q no longer being reconized by the server

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yankeenla
Aspirant
Aspirant

My arlo q is no longer being reconized by the server and will not reconnect after several, and I do mean serval, tries.I've been on with chat support three times with no luck. I have a U VERSE WIFI system from ATT.

6 REPLIES 6
TomMac
Guru Guru
Guru

Have you tried to reset the Q camera?

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JamesC
Community Manager
Community Manager

yankeenla,

 

When you say it's no longer being recognized, are you seeing an error message when trying to stream the camera? What is indicating that it isn't being recognized?

 

JamesC

Mondowgirl
Aspirant
Aspirant
Min does this also... i have to reboot about 3x a day
JamesC
Community Manager
Community Manager

Mondowgirl,

 

It sounds like you may have a poor connection with your router. What is the signal strength icon showing for your Arlo Q?

 

JamesC

drj1956hog
Aspirant
Aspirant
I haven't had my Arlo Q turned on in awhile can't get it to connect some help please
jguerdat
Guru Guru
Guru

Use the reset button until the LED flashes amber.  Resync.