Arlo Q difficult to hear audio on recordings

[Julieona1a]

My device is triggered by audio that I cannot even hear on the recording, yet any voices on the recording are very difficult to hear even when spoken directly in from of the camera.  I know, because I have tested speaking directly - inches - in front of the camera.  Is this the nature of the device - that it is sensitive to sound but plays back voices at such a low level?  I have sound set all the way up.

[jguerdat]

App or browser? Have you tried both? Does the device have the volume turned up (duh!)? Have any chance is there any film over the camera face at the mic opening?