Arlo Q apparently recorded a 5 minute video after audio detected, but video cuts out in first second

[CParanoia]

Basically what it says in the title.  I got a push notification to my phone to say that audio is detected,  in my library it shows that there is a video of length 5 minutes 5 seconds,  but when I try and play it it plays for a fraction of a second and then stops. What is happening here? Oh,  if it's relevant,  I got the push notification about it,  but not the usual email. 

[TomMac]

First , Push comes at the start of a record while the email comes at the end... since it appears the file got glitched, that's maybe why you didn't get the email.

It may for some reason be a power issue or internet issue or far end...hard to tell.

You can 1) download the file to local and attempt to play there to confirm it's bad ( or play on another device )  2) just in case, I would test a record to comfirm it works and if it seems off do a full reset of the Q ( reset button for ten sec and then resync )

Keep on eye on it to make sure it doesn't act up again.

[Acam]

Mine did similar. It seemed Arlo can detect a sound, but Arlo can not record video/send email if the sound is too short, Arlo works for a longer sound.

[JamesC]

Acam,

The duration of the triggering event should not have any impact on whether a recording is sent. A trigger, audio or motion, should always result in a recording for the minimum duration.

Have you seen more than one occurrence of the behavior described above?

JamesC

[Acam]

Yes, I just tested and my original statement is right.

Unfortanately, what I see is not what you stated.

[JamesC]

Acam,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC