Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Q Won’t Connect To App. Showing "Discovering your device" and changes to amber light

Reply
Discussion stats
  • 1 Reply
  • ‎2019-03-12 11:10 AM
  • 1726 Views
  • 0 Likes
  • 2 In Conversation
rtm8
Follower
Follower
‎2019-03-12 11:10 AM

Just bought an Arlo Q camera and every time I try to get it to connect with my 'phone I just get message "discovering your device please wait" thern buzzes and blue light changes to amber. What is wrong? Feel like sending it back even though I had planned to get another 2. Help!!

Labels:
0 Likes
Reply
Message 1 of 2
1,726
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2019-03-12 11:14 AM

Have you pressed the reset button until the camera clicks and the LED flashes amber? Let it reboot and try again. Sometimes use of a computer browser works better.

0 Likes
Reply
Message 2 of 2
1,724
Discussion stats
  • 1 Reply
  • ‎2019-03-12 11:10 AM
  • 1727 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.