Arlo Q , Wifi connection, Buffering and pixelation.

[Alansha]

I have just purchased an Arlo Q and have been having a problem trying to get the camera to connect to my WiFi consistently and run smoothly.

I have good WiFi speed of between 16Mbps and 23Mbps consistently, and never have a problem connecting with any other device, smart tv, tablets and mobile phones.

The video is always buffering, and when it is running, the image is quite pixelated, not what I expect considering the purchase price.

I am also getting the message 'Unable to play, please try again', which is very annoying, as like I mentioned earlier I get a speed of 16Mbps and over.

Regards, Allan...

[TomMac]

First thing I would do is a reset.....

hold in the reset for about ten secs till the led flashed Amber ...then resync as if new.

If problem continues, contact Netgear thru support

[JamesC]

Alansha,

This looks like it could be related to poor WiFi signal strength (or potentially WiFi interference). To further isolate (temporarily) relocate the camera closer to your router and test to see if you get the same results.

JamesC