Arlo Q VMC3040 Won't Be "Discovered" By App Or My Computer After Reset

[PassJoe]

The camera suddenly stopped recording.  When I tried to rediscover it, the blue light stops, goes to blinking amber and says that discovery wasn't successful.  I tried factory reset several times, different router network, used computer vice app on phone, etc., and nothing works.  Help!

[jguerdat]

Remove it from Settings, My Devices also and try syncing again.

[PassJoe]

I tried that previously, and again just now and it still doesn't work.  After the blue light is on and it gives me a chime, the app searches for the device and I get a sound from the camera, then about a minute later, it says No Arlo devices found.  The phone is on the same network as the camera.  The camera reverts to a blinking amber light.  The device does not show up on the Arlo app and I can't discover it.  Help!

[jguerdat]

Might be worth trying to sync on a computer browser.

[PassJoe]

OK, just tried that again using Chrome on a iMac.  Wouldn't disocver so suggested I reset to factory settings which I did and still no joy.  Help!

[jguerdat]

You're holding the reset button until the camera clicks and the LED flashes amber, right? If so, swap at the store.

[PassJoe]

Yes, when I reset it, I put the pin into the reset hole on the side of the camera until it flashed amber, about 10 seconds.  Swapping at the store?  I ordered it from Amazon this past August so am sure it's out of warranty.  Or is it?  Not a good product if it fails this quickly.

[jguerdat]

You have a 1 year warranty. Open a case with support here for a hardware problem:

https://www.arlo.com/en-us/support/contact.aspx