Arlo Q Schedule Deactivation Function Is Not Working

[MrFlow]

The schedule function doesn't work with the latest firmware.

I use geofencing and when I am at home I use schedule.

It is supposed to deactivate everything in the afternoon and it also says "deactivated".

But, I still ge push notices that the cameras have detected movement!

I read that someone else had the same problem so please hurry up and fix it. I have tried to reset the base unit by toggling on/off/on.

[JessicaP · Accepted solution]

Hey @MrFlow,

Try to setup the rules again through the Arlo app or web version to see if that fixes the issue for you.

[MrFlow]

That actually helped!

Please look into the stability of your software.

Now I have a problem that one of our phones always seems to be at home, though it's not. But that's maybe du to the phone?

[Jorsuss]

I’m having the same issue. How do I setup the rules again? I don’t see anywhere to delete them or reset them. 

[jguerdat]

Read the FAQs here on modes and rules. Use the Mode tab, click on your camera (or base if you have a base station, too) and check out the Armed mode. Create your own custom modes for complete control.

[Jorsuss]

I know how to make the rules. The solution to this issue suggests setting up the rules agin. How do I do this when I can’t delete the Geofencing mode and start again.  The rules are already set but it’s not working properly. How do I wipe them and start again? 

[MrFlow]

Open schedule and click on your action and uncheck the boxes for each day. Save and then setup from the beginning

[jguerdat]

You don't delete the GF mode - you deactivate it or change its settings. It sounds like you should not use whatever rules you currently have in place and create new ones. If using the schedule, remove the entries and start fresh, as suggested above.

[Jorsuss]

Thanks for the input. I think my issue is that the location services are not working since I got a new iphone. It says (This Device) in my list but it also says unavailable. So when I come and go it's not switching to away and home mode. Obviously this was affecting my schedule as well. I'll probably wipe the camera and start from scratch.