Arlo Q Recording Duration

[ReamBreamCream]

I have a Arlo Q camera and its been doing some strange recording recently.

Firstly if it was to record motion for 30 seconds, it would save the file to the library as a 4 hour video, the first 30 seconds were the motion and then the rest of the video it was frozen. The camera has stopped recording in this mode now and now if it detects motion for 60 seconds, it will record the first 10 seconds, and then the camera freezes and the next 50 seconds are frozen.

Should i reset the camera or is there a fault and it needs returning?

[Panthers52]

Multiple times, I also tried deleting the app and installing it again, remove the device and adding it again, removing the batteries for 20 seconds and putting it back in. Nothing has worked 

[ShayneS]

Panthers52,

What device are you using to access your library and view recordings?