Arlo Q Plus Says Access Token Is Invalid During setup

[Southernpilot]

I just received an Arlo Q from my Mom and I get the message " Access Takon Is Invalid ". How do I resolve this issue?

[jguerdat]

It sounds like you're just trying to log on. Give us full details about what youve tried and what you see. Is this going to be a fresh install for you? Have you tried both the app and a browser?

[Southernpilot]

It is a new install and I have only tried the app to set up camer in my house.

[jguerdat]

Reinsatll the app and reboot the phone. ANy help? What phone/OS?

[Southernpilot]

The message I get now is, “ We are sorry. The system is experiencing an unexpected issue”. I did delete and reload app, and the phone is iPhone 8 with the latest ios.

[jguerdat]

Try using a browser. You can use a mobile browser by going to https://arlo.netgear.com and setting the browser's menu to use the desktop version of the site (a computer browser may work better).