Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Q Microphone Will Not Connect

Reply
Discussion stats
  • 1 Reply
  • ‎2018-08-31 02:01 PM
  • 741 Views
  • 0 Likes
  • 2 In Conversation
michemosh
Follower
Follower
‎2018-08-31 02:01 PM

I just purchased an Arlo Q and I cannot get my microphone to connect. I have tried to connect through my iPhone 6s and my MacBook Pro. Neither would work. It just says connecting, but never actually connects. For both, I have granted access for Arlo to connect with my microphone. I have also tried to connect via wifi and my phones data plan.  One of the reasons I purchased the Arlo Q was for the advertised 2-way audio. At the moment I can only hear the audio 1-way. Please help!

Labels:
0 Likes
Reply
Message 1 of 2
741
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2018-08-31 03:00 PM

michemosh,

 

May I ask what Firmware Version you are running?

 

To find this, Launch the Arlo APP or  Go to arlo.netgear.com Select Settings > My Devices > Arlo Q > Device Info > The Firmware will be displayed at the bottom.

 

Also, is this a brand new Arlo Q you are setting up? You may need to wait for an update that takes place automatically overnight.

 

0 Likes
Reply
Message 2 of 2
735
Discussion stats
  • 1 Reply
  • ‎2018-08-31 02:01 PM
  • 742 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.